Introduce the purpose and benefits of a Quality Management System, evolution of the ISO 9001 series of standards, the continuing development process of these standards and key ISO 9001 related concepts and terminology
The 8 Quality Management Principles, their application and potential benefits
Explain the structure, purpose, Overview and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011 and the difference between auditable standards and guidance documents.
Discuss and explain the requirements of the ISO 9001 on a clause-by clause basis, and its relationship with ISO 9004 and the 8 Quality
Management Principles to enhance understanding
Explain the value of documentation, the documentation flexibility and circumstances of exclusion of the ISO 9001 requirements and the Process-based Quality Management system Model.
Describe the certification/registration and accreditation processes, types of audits (1st, 2nd and 3rd party) and the differences between legal compliance and conformance with ISO standards.
How to develop and use key audit tools like Matrix of Requirements, Process approach Audit Checklist & Audit Plan, CAR to enable “value added” QMS audit
How to plan and prepare, conduct, report and follow-up QMS audits based on the “Process Approach” & “PDCA” audit Trail. Discuss various Audits
Methodology, Audit Psychology, Questioning Techniques, Roles and Responsibility to collect and analyze evidence, exercise objectivity and make decisions on the significance of findings made in accordance to relevant audit criteria.
Local requirements, culture, practices or approaches to auditing and the application of ISO 9001, as appropriate for each country in which the course is being presented.
Outline Exemplar Global Auditor Certification requirements