We offer comprehensive internal audit services designed to ensure compliance with applicable ISO standards such as ISO 9001, ISO 14001, ISO 45001, ISO 27001, and others. Our internal audits are planned and conducted in strict adherence to ISO 19011:2018Guidelines for Auditing Management Systems – ensuring an effective, independent, and value-adding audit process.

Key Elements of the Internal Audit Program

1. Audit Planning and Preparation

  • Internal audits are planned through a risk-based approach, taking into account the importance of processes, previous audit results, organizational changes, and compliance obligations.
  • An audit program is developed annually (or more frequently, as required), defining audit scope, criteria, frequency, and methods.
  • Audit plans are communicated to all relevant stakeholders to ensure readiness and availability.

2. Conducting Internal Audits

  • Audits are performed by trained and competent auditors who are independent of the activities being audited to maintain objectivity and impartiality.
  • The audit process includes interviews, review of documented information, and evaluation of process effectiveness.
  • Audits cover conformity to ISO standards, internal policies, procedures, and regulatory requirements, as applicable.

3. Identification and Reporting

  • All nonconformities (NCs), observations, and opportunities for improvement (OFIs) are documented in the audit report in a clear and traceable manner.
  • Nonconformities are categorized by severity (e.g., major/minor) to help prioritize corrective actions.
  • Detailed evidence, clause reference, and process impact are provided for each finding.

4. Corrective Action and Follow-Up

  • Audit findings are discussed with auditees and relevant stakeholders for clarity and alignment.
  • A structured Corrective Action Plan (CAP) is requested from the responsible function/department.
  • Verification of corrective actions and closure of nonconformities is performed through follow-up audits or review of objective evidence.
  • Effectiveness of actions taken is evaluated to prevent recurrence of issues.

5. Ongoing Readiness Assessments

  • Periodic internal audits and health checks are conducted to maintain a state of continuous compliance.
  • These audits simulate external certification or surveillance audits, ensuring preparedness and reducing risks of findings during external assessments.

6. Support During External Audits

  • We provide on-site or remote support during external certification or surveillance audits.
  • Assistance includes clarification of processes, traceability of documented information, and demonstration of implementation evidence.
  • We liaise with auditors to help the organization respond to any queries or findings efficiently.

7. Stakeholder Coordination

  • Close coordination is maintained with process owners, top management, and other relevant stakeholders.
  • Timely tracking, escalation, and resolution of audit findings are ensured through regular review meetings and status updates.
  • Detailed evidence, clause reference, and process impact are provided for each finding.